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Financial Services Guide (FSG)

Date: 14 June 2007

About Us

Wise-owl.com

Address: Level 13, 234 George St, Sydney NSW 2000
Post: Suite 601, Level 6 233 Castlereagh St, Sydney NSW 2000

Australian Financial Services License No: 246670
ABN: 63 097 446 369
ACN: 097 446 369

Tel: 1300 306 308
Fax: 1300 304 306

The Purpose of this Financial Services Guide

In accordance with the Corporations Act, persons who provide financial services, including general financial product advice, to retail clients must provide such clients with a Financial Services Guide (FSG).

If you have any questions about the FSG please don't hesitate to call wise-owl.com on 1300 306 308 or e-mail us at info@wise-owl.com

This FSG is designed to assist you in deciding whether to use any of the services provided by wise-owl.com (ABN 63 097 446 369) trading as wise-owl.com. It contains information about the nature of the financial services to be provided and the manner in which they will be provided, the remuneration which may be paid to wise-owl.com and other relevant persons in relation to the services offered and how any complaints in relation to the services are dealt with.

You have the right to ask us about our charges, the type of advice we will give you and what you can do if you have a complaint about our services.

Key information is set out in the questions and answers section below. If you need more information or clarification, please ask us.

Before you get our advice...

Your Questions 

Our Answers

Who will be responsible for the advice given?

wise-owl.com is responsible for any financial services provided to you.


wise-owl.com is the holder of an Australian Financial Services Licence No. 246 670 issued pursuant to the Corporations Act.


wise-owl.com operates the wise-owl.com report and provides financial services to subscribers of the report.


The contact details of wise-owl.com are as set out above.

 

What advisory services are available to me?

wise-owl.com AFS license authorises us to provide general financial product advice. We do not provide personal advice which takes into account your individual investment objectives, financial situation and/or needs.

wise-owl.com is authorised to provide such advice in respect of securities, interests in managed investment schemes, government debentures, stocks or bonds and certain derivatives.

Such advice is typically provided by way of the issue of the wise-owl.com investment reports.

We may also provide advice regarding specific managed investment scheme products. 

 

How will I pay for the service?

 

When you invest in a financial product (including a managed investment scheme) through us we may receive a commission from the product issuer. These commissions are included in the fees payable by you to the product issuer. They are typically calculated as a percentage (upto 10%) of the amount you have invested and may be both upfront and trailing commissions.

Wise-owl.com charges subscription fees for its investment report. wise-owl.com may offer trial promotional memberships to individuals to access the subscription information for a stipulated period of time for free - for this type of 'trial membership' all fees and charges are waived over the said duration of the promotional membership. Wise-owl.com does not earn any commission on the general advice being given, nor does it receive payment from any of the companies whose stocks are recommended as suitable for acquisition.

Certain employees of wise-owl.com are currently employed by various stockbroking firms. In the event that a recipient of financial services from wise-owl.com requests a recommendation as to the identity of a broker and in the event that the client chooses to execute trading activities with such a stockbroking firm, the broker, whether or not also an employee of wise-owl.com, will be entitled to charge a commission upon the execution of the trades.

Some companies will pay us a fee to prepare research reports on the company.

 

What fees do other parties receive?

All employees of wise-owl.com receive a salary. Sales staff may also be paid a commission on subscriptions they secure.

 

 

 

How can I provide instructions to wise-owl.com?

You may provide instructions to wise-owl.com by mail, telephone, facsimile or email at the contact details set out above.

However, wise-owl.com is not authorised to deal in financial products on your behalf. Accordingly, you may not provide us with instructions to buy or sell financial products on your behalf. Should you wish us to do so, we are able to recommend a number of brokers, each of which will be able to execute trading instructions on your behalf.

 

 

 

Do you have a referral program?

Yes. Wise-owl.com has a referral program where anyone who refers a new subscriber to the investment report may receive a cash payment or a non-cash incentive. For further details, please ask our sales representatives on 1300 306 308.


When you get your advice...

Your Questions

Our Answers

Do I get detailed information about remuneration, actual commissions and other benefits my adviser gets from giving the advice?

Yes. You have the right to know about details of commissions and other benefits we receive for recommending investments. We will provide such information to you when we make specific recommendations.

Do I get detailed information about any associations or relationships which might reasonably be expected to be capable of influencing wise-owl.com?

Yes. You have the right to know about such associations and relationships.

Neither wise-owl.com, nor any of its related bodies corporate, have any association or relationships with any product issuer that might reasonably be expected to be capable of influencing us in providing the financial services.

However, wise-owl.com and/or its directors, associates, employees or representatives may hold an interest in certain stocks recommended by wise-owl.com. These holdings are set out in each report, may change without notice and do not represent recommendations.

Will you give me advice which is suitable to my investment needs and financial circumstances?

No, wise-owl.com is only authorised to provide general financial product advice and as such we will not consider your individual investment objectives, financial situation or needs.

What should I know about any risks of the investments recommended to me?

We will explain to you any significant general risks of investments which we recommend to you. If we do not do so or you do not understand the explanation provided, you should ask us to explain those risks to you. However, you should consult your own financial adviser if you are unsure of either your own risk profile or the suitability of a recommendation to your own situation.

What records do you maintain in relation to me and can I examine these records?

We keep your name, address, phone and email address details. Monthly subscribers also have their credit card details held for processing monthly subscription payments.

If you wish to examine or amend your records, you should ask us, and we will make arrangements for you to do so.


If you have a complaint...

Your Question

Our Answer

Who can I complain to if I have a complaint about the advisory service?

If you have any complaint about the service provided to you, you should take the following steps:

1)Contact us and tell us about your complaint.

2) If your complaint is not satisfactorily resolved within 3 days, please contact wise-owl.com Compliance Officer on 1300 306 308 or put your complaint in writing and send it to us at Suite 6. 01, 233 Castlereagh Street, Sydney 2000. We will try to resolve your complaint quickly and fairly.

3) If you still do not get a satisfactory outcome, you have the right to complain to the Financial Industry Complaints Service Limited, PO Box 579, Collins Street West, Melbourne, Victoria 8007, fax (03) 9621 2291, email: fics@fics.asn.au or phone 1800 335 405 (toll free). We are a member of this complaints handling scheme.

4) The Australian Securities and Investments commission also has a free call Infoline on 1300 300 630 which you may use to make a complaint and obtain information about your rights.

 

 

Privacy...

At wise-owl.com we recognise that your privacy is very important to you. It is also very important to wise-owl.com. We handle personal information and use personal and sensitive information provided by people everyday.

We are committed to supporting and complying with the National Privacy Principles (NPPs), set out in the Privacy Act 1988 (Cth) (as amended). The information set out below is in principal a summary of the obligations under the NPPs.

We believe that this statement will address any potential concerns you may have about how personal and sensitive information you provide to wise-owl.com is collected, held, used, corrected, disclosed and transferred.

Your Questions

Our Answers

What personal information will you collect from me and why will you

As an Australian Financial Services Licensee carrying out a securities business, we are subject to certain legislative and regulatory requirements, which necessitate us obtaining and holding detailed personal information.

We will not collect any personal information about you except when you have knowingly provided that information to us or authorised a third party to provide that information to us. Generally, collection of your personal information will be conducted over the phone or by way of online communication. From time to time additional or updated personal information may be collected through these methods.

What use will you make of the information I give you and in what circumstances will you disclose this information?

We will not use or disclose personal or sensitive information collected by us for any purpose other than:

a. the primary purpose for which it was provided or for related secondary purposes in circumstances where you would reasonably expect such use or disclosure; or
b. where you have consented to such disclosure; or
c. where authorised by the NPPs; or
d. disclosure as required under the terms of our licence and by the Australian Securities and Investments Commission, to ensure ongoing compliance with mandatory professional standards; or
e. disclosure of your personal and sensitive information to superannuation fund trustees, insurance providers, administrators and product issuers may be required for the purpose of giving effect to your investment; or
f. providing you with direct marketing material such as articles that may be of interest to you. You may, however, request not to receive such information and we will give effect to that request.

Will I be able to access the information I give you and what happens if the information is inaccurate?

If you ask, we will tell you what personal and sensitive information we hold about you, and what we do with it. We will facilitate access to this information if you require. Any charge we make for providing access will be reasonable. If you can show us that personal or sensitive information is inaccurate, we will take all reasonable steps to correct it. Note that we need not provide access to personal or sensitive information in certain situations, for example where providing access would unreasonably interfere with another persons privacy. If we refuse access you will be advised of our reasoning.

Will the information you have about me be kept secure?

We will protect personal and sensitive information from misuse and loss, and destroy or permanently de-identify personal information we no longer need.

Will you adopt identifiers that I provide you as your own?

We will not adopt as our own any identifiers that you may provide to us such as tax file numbers, medicare numbers, etc.

Will information about me be sent overseas?

We will not send any personal or sensitive information about you overseas without your consent or unless we reasonably believe that the other country has privacy laws similar to our own.

Who can I complain to if I have a complaint about the financial service?

We are committed to providing our clients, whose personal and sensitive information we hold, a fair and reasonable system for the handling of those complaints.

If at any time you have any complaints in relation to privacy, please contact our Compliance Officer at any of the points of reference listed on the first page of this document. We will seek to address concerns that you have through our complaints handling processes, but if you wish to take matters further you may refer your concerns to the Office of Federal Privacy Commissioner.

 

Additional Privacy Information

If you seek any further information from wise-owl.com about this statement or our Privacy Policy generally please contact our Compliance Officer at any of the points of reference listed on the first page of this document.

Further information on privacy in Australia may be obtained by visiting the website of the Office of Federal Privacy Commissioner at www.privacy.gov.au